RailVantage Privacy Policy

RailVantage is a work app for railcar site crews and the companies they work for. It is provided by Resolvent Technologies, Inc. ("we"). This policy covers the RailVantage mobile app and the railvantage.io service it connects to.

RailVantage is a business tool. Accounts are created by invitation from your company or from us; there is no public sign-up. What you record in the app is recorded for the company you work for (our customer), and we handle it to provide RailVantage to that company.

What we collect

• Account information. Your name, email address, role, the company you belong to, and the sites you are assigned to. We record when you last signed in. If your account uses an app password, we store only a hashed (scrambled) version of it.
• Site events. The railcar number, site, what happened (such as gate in, spotted, first truck, last truck, final inspection or released), loading or unloading, the time, quantities, truck reference, any notes you add, and who recorded it.
• Cover sheets. The car, loading date, product source, destination, seal numbers, truck and bill-of-lading numbers, gallons and weights, the representative's name, and the signature you draw on the screen.
• Repairs, inspections and approvals (for accounts that use them). Car numbers, location descriptions, descriptions of defects or repairs, notes, and your decision on a repair proposal, including any reason you give.
• Photos. Photos you take, or pick from your photo library, to attach to a repair request or inspection. The app uses the camera or photo library only when you choose to add a photo.
• Location (optional). When you log a site event or a cover sheet, the app asks for your phone's location once, to record where the car was. You can say no; events and cover sheets save without it. The app does not track your location in the background.
• Connection information. Our servers see your device's IP address when the app connects. We use it to limit repeated sign-in attempts.

The app has no advertising and contains no third-party analytics or advertising tools.

How we use it

To run RailVantage for your company: to show your company the records you submit, produce cover-sheet documents, keep track of its railcars, keep accounts secure, and help when something goes wrong. We do not sell personal information and do not use it for advertising.

Where it is stored and who processes it

• Our servers and database at railvantage.io hold your account and the records you submit. The app talks to them over encrypted (HTTPS) connections.
• Clerk handles sign-in on railvantage.io, so it holds your name, email address and sign-in credentials.
• Cloudflare (R2 storage) stores the photos you attach.
• On your phone. Your sign-in is kept in the phone's secure storage and is cleared when you sign out. Site events and cover sheets are saved on the phone first, so they work without a signal, and are sent when you are back online. Deleting the app removes what is stored on the phone.

Who can see it

• Your company. People at your company with RailVantage access, such as the office, can see the site events, cover sheets, photos and other records you submit. Site crew members see only the records they recorded themselves.
• Us. Resolvent Technologies staff, to operate and support the service.
• Our service providers listed above, only to provide their service to us.
• Others when the law requires it, such as in response to a valid legal request.

How long we keep it

We keep your account information while your account is active. The records you submit are part of your company's records and are kept for as long as your company uses RailVantage, unless your company asks us to delete them.

Deleting your account

Email support@resolventtech.com from the address on your account, or ask your company's RailVantage administrator. The RailVantage support page explains what is deleted and what your company keeps.

Children

RailVantage is a workplace tool for adults. It is not directed to children under 13, and we do not knowingly collect information from them.

Changes

If we change this policy, we will post the new version on this page and update the effective date.

Contact

Questions about this policy or your information: support@resolventtech.com.